Privacy Policy
Nex AI Consulting LLC (operating as EagleCallPro) (“EagleCallPro,” “we,” “us”) provides a 24/7 AI-powered call-answering service for restoration and home-service companies. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to this policy.
1. Information we collect
- Business & contact information you provide — company name, your name, email address, phone number, and service details — when you request a demo, sign up, or contact us.
- Call information — when we answer calls on your behalf, we process caller phone numbers, the details a caller provides (such as their name, address, and the nature of their emergency), call recordings, and transcripts, so we can relay accurate information to your team.
- Usage & device data — standard log data such as IP address, browser type, and pages visited, collected automatically when you use our website.
2. How we use information
- To provide, operate, and improve our answering service and website.
- To route and relay calls, messages, and appointment requests to your team.
- To communicate with you about your account, demos, support, and service updates.
- To maintain security, prevent fraud, and comply with legal obligations.
3. How we share information
We do not sell your personal information. We share information only with service providers that help us operate — for example, telephony and messaging providers (such as Twilio), scheduling tools (such as Cal.com), speech-to-text and AI providers used to transcribe and understand calls, and cloud hosting providers. These providers are bound by contract to protect the information and use it only to perform services for us. We may also disclose information when required by law.
4. Call recording & transcription
Calls handled by our service may be recorded and transcribed to deliver accurate messages, improve quality, and train our systems. Where required by law, callers are notified that a call may be recorded. Recordings and transcripts are stored securely and retained only as long as needed for the purposes described here.
5. Data retention & security
We retain information for as long as necessary to provide our services and meet legal requirements, then delete or anonymize it. We use industry-standard safeguards to protect information, though no method of transmission or storage is completely secure.
6. Your choices & rights
You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. Depending on your location, you may have additional rights under laws such as the CCPA/CPRA. To exercise any right, contact us at the address below.
7. Children
Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect information from children.
8. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with a new “Last updated” date.
9. Contact us
Nex AI Consulting LLC (operating as EagleCallPro)
Email: hello@eaglecallpro.com